TERMS OF PURCHASE AND USE
IN THE SOTRIS INTERNET STORE

1. Introduction
This document (together with any document referred to herein) specifies the terms governing the use of this website (www.sotris.gr) and the purchase of products through this website (hereinafter the “Terms”). These Terms may be modified. It is your responsibility to read them at regular intervals, as the Terms in force at the time the Convention is drawn up (as defined below) are also applicable. If you have any questions regarding the Terms or Data Protection Policies you can contact us using the contact form. The Agreement (as defined below) may, at your discretion, be performed in any of the languages ​​in which the Terms are available on this website.

2. Our Details
The sale of products through this website under the name SOTRIS is carried out by “E. SOTIROPOULOU AND CO OE”, a Greek company based in Athens, 3 Syrou Street, Tax Identification Number: EL 093711893 / Tax Office of IΓ’ of Athens and Registration Number: 000732601000.

3. Your Details and Your Visits to This Website
The information or personal information you provide to us is subject to processing in accordance with the Data Protection Policies in accordance with Law 4624/2019 pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April incorporated into the national legislation of Directive (EU) 2016/680 of the European Parliament and of the Council of 27 April 2016. By using this website, you consent to the processing of such information and data and state that all information and data you provide to us is true and accurate.

4. The Use of our Website
By using this website and / or by placing an order through it, you undertake:
a. To use the website only to submit legitimate questions or orders.
b. Not to place false or malicious orders. If we reasonably consider that such an order has been placed, we have the right to cancel it and notify the competent authorities.
c. To provide us with the correctness and accuracy of your e-mail address, your postal address and / or other necessary contact information. You also agree that we may use this information to contact you if this is deemed necessary. (see Privacy Policy). If you do not provide us with all the information we need, we cannot forward your order. By submitting an order through the Website, you guarantee that you are at least 18 years old and that you have the legal capacity to enter into binding contracts.

5. Service Availability
The products offered through this website are only available in all member states of the European Union (EU).

6. How the Contract is drawn up
The information contained in these Terms and Conditions and the details contained on this website do not constitute a sales proposal but an invitation for information. It will not be deemed that any contract has been drawn up between us and you regarding any products, except when your order is expressly accepted by us. If we do not accept your order and the money has already been deducted from your account, then it will be refunded in full.To place an order, you will be asked to follow the purchase procedure and press the pay button. You will then receive an e-mail from us confirming receipt of your order (“Order Confirmation”). Please note that this does not mean that your order has been accepted, as this is a suggestion from you to us to purchase one or more products. All orders are accepted by us and this acceptance will be confirmed by sending you an e-mail confirming that the product has been shipped (“Ship Confirmation”). The contract for the purchase of a product between us (“the contract”) will be considered concluded only when we send you the Ship Confirmation. The Contract will only apply to products whose shipment we have confirmed in Shipping Confirmation. We are not obligated to provide you with any further products that may be part of your order, except when the shipment of such products has been confirmed with a separate Shipping Confirmation.

7. Product Availability
All product orders depend on their availability. In this regard, in case of difficulties in supplying or depleting products in stock, we reserve the right to inform you of similar products of equal or superior quality and value, which you can order if you wish. If you do not wish to order such similar products, we will refund you the amount you may have paid in full. Any product shortage may not be reported to the system and the product may be available. In this case, you will be informed about the unavailability, by an appropriate means, such as e-mail or telephone call based on the information you have provided us

8. Orders
8.1 Rejection of Order
We reserve the right to withdraw any product from this website at any time and / or remove or edit any material or content on this website. Even though we make every effort to carry out all orders placed with us, there may be exceptional circumstances in which we may need to reject an order after we have already sent you the Order Confirmation, which we reserve the right to do at all times in our sole discretion. We do not take any responsibility against you or any third party for the withdrawal of any products from this website, as well as for the removal or processing of any material or content on the Website or for refusing to process or accept an order after we have sent to you the Order Confirmation.
8.2 Modification of the order
No changes can be made after completing the order. If the customer so wishes, he must cancel his order before completing it and select other products.
8.3 Delay of Order
The order may be delayed for the following reasons:
a. The product is already sold out and not available. In this case, www.sotris.gr will contact you in order to inform you and provide you with an alternative.
b. In times of extreme weather or strikes as well as in case of force majeure, which may affect the transport and delivery of your order. In these cases, and if possible, www.sotris.gr will contact you as soon as possible, in order to state whether you wish to complete the order under these conditions.
c. When a problem arises in your order (eg in relation to the product(s), in relation to its payment, etc.), but it is impossible to contact you by phone and / or via email because e.g. the information you entered is incorrectly updated.

d. In peak periods (eg Christmas, Easter, Summer).

9. Delivery

Without prejudice to the provisions of Article 7 above concerning the availability of the products and without prejudice to exceptional circumstances. We will make every possible effort to complete your order for the product (s) listed in the Shipping Confirmation by the delivery date specified in the Shipping Confirmation or if no delivery date has been set, within the estimated period of time that appears when you choose a payment method, and in any case within the period prescribed by law for a maximum of 30 days from the date of Order Confirmation. However, delays may occur in cases such as product adaptation to customer requirements, depending on the delivery area or in unforeseen circumstances. If for any reason we fail to meet the delivery date, we will notify you and we will offer you the option to either continue the purchase by setting a new delivery date on our part, or to cancel the order with a full refund. Note, however, that we do not make deliveries on Saturdays and Sundays. For the purposes of these Terms, the “delivery” will be deemed to have taken place or the order will be deemed to have been delivered when you or a third party designated by you, other than the carrier, have acquired the physical possession or control of the products, which will be evidenced by the signature of the receipt of the order to the agreed delivery address.

9.1 Shipping and Cash on delivery Expenses

Regardless of the method of payment (by credit / debit card or cash on delivery), any cash on delivery costs are borne by the customer-buyer and are paid by the latter to the employee of the courier company upon receipt of the products.
Www.sotris.gr cooperates with the company GENIKI TAXYDROMIKI for the distribution of products in Greece, Cyprus, Bulgaria and Romania and with DHL for the distribution in the remaining EU member states.
GENIKI TAXYDROMIKI and DHL deliver on working days (Monday – Friday) from 9:00 a.m. to 5:00 p.m.

9.2 Time of Delivery

Shipping time varies depending on the member state of European Union in which the product(s) is to be shipped. Specifically:
Delivery time for orders shipped in Greece:
– Within Attica region: 2 – 5 working days
– Rest of Greece and remote areas: 3 – 6 working days
Delivery time for orders shipped in Cyprus, Bulgaria and Romania: 3 – 7 working days
Delivery time for orders shipped in the remaining EU member states: 5 – 8 working days

9.3 Price

Shipping is free of charge within Greece, regardless of the size and weight of freight.
Shipping costs within Cyprus are 16 Euros (VAT included), regardless of the size and weight of freight.
Shipping costs within Bulgaria and Romania are 10 Euros (VAT included), regardless of the size and weight of freight.
Shipping costs within the remaining EU member states (Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden) are 14 Euros (VAT included), regardless of the size and weight of freight.
Shipping within all EU member states is free of charge for purchases over 300 Euros, regardless of the size and weight of freight.
The Cash on delivery service is free of charge, is available for purchases up to 500 € and only for orders shipped in Greece.

9.4 Receipt from our site

You can also receive your orders from our site without any shipping costs from the store that serves you, always depending on the stocks in the respective store and always after contacting the following addresses:

a. 30, Anagnostopoulou str., Kolonaki, Athens

b. 47, Kyprou & Grigoriou Lampraki str., Glyfada, Attica

c. Kalo Livadi, Mykonos

10. Impossibility of Delivery
In case of inability to deliver due to the fact that you are not at the delivery point at the agreed time, contact the distributor authorized by us to reorganize the delivery. If, after 15 days from the date your order is available for delivery, that order has not yet been delivered for reasons not due to our fault, we will consider that you wish to cancel the Contract and the Contract will be considered expired. As a result of the expiration of the Contract, we will refund any payment we have received from you, including delivery costs (except for any additional delivery costs that may arise if you have chosen another delivery method from the basic and less expensive method we offer you) as soon as possible and in any case within 14 days of the date on which the Convention has expire. Please note, however, that shipping resulting from the termination of the Contract may have a higher cost, which we are entitled to charge you. This term does not apply to what is specified in the above term 9.

11. Risk Transfer and Product Ownership
Liability for the products is transferred to you once you or a third party designated by you, other than the carrier, have acquired the physical possession or control of the products.The ownership of the products passes into your hands either with the full collection on our part of all the amounts due to the products, including shipping costs, or with their delivery and receipt (as defined above in clause 9) if this take place later than collection.

12. Price and Payment:
The price of each product will be the one defined at any time on our website, except in cases of obvious error. We always make sure that all the prices on the website are accurate, but errors may occur. If we find any error in the price of any product you have ordered, we will notify you as soon as possible and give you the opportunity to re-confirm the order at the correct price or cancel it. If it is impossible to contact you, we will consider that your order has been canceled and we will refund you in full any amount you have paid. We are not obligated to supply you with any product at the wrong lower price (even if we have sent you the Shipping Confirmation), in case the price error is obvious and unquestionable and can be reasonably recognized by you as the incorrect price. The prices on our website include VAT but not the shipping costs, which are added to the total price as shown in the immediately preceding step before the final confirmation and completion of the order.
Prices may change at any time, however, without prejudice to the above in particular, any changes may not affect orders for which you have already been sent a Confirmation Order.

Once you have selected all the products you wish to purchase, these will have been added to your shopping cart and the next step is to forward the order and pay. To do this, you must follow the steps in the purchase process by filling in or verifying the information requested at each step. Furthermore, during the purchase process, before payment, you can change the details of your order. Also, if you are a registered user, the file with all your orders is available in the “My Account” field.To minimize the possibility of unauthorized access, your card details will be encrypted. By confirming your order, we will charge the corresponding account of the card you used to complete the transaction.
When you press the pay button, you confirm that the credit / debit card belongs to you or that you are the legal owner.

Credit / debit cards are subject to validation and approval checks by your card issuer. If the issuer of your card does not approve the payment, we are not responsible for any delay or non-delivery and we will not be able to enter into a Contract with you.
During the purchase process, before the payment stage, you can modify the details of your order. You must select the payment method and also whether or not you want a receipt or gift package (if this option is available), before you finally place your order.

The payment can be made with Visa and Mastercard credit / debit cards and the above formalities apply in relation to the verification of the validity and approval of your card.

Payment can be made using the Cash on Delivery service, which is available for purchases up to 500 € and this only applies on orders shipped in Greece. For this payment method, the price of the order is paid by the customer – buyer to the employee of the courier company upon receipt of the products.

Payment can also be made via PayPal. For this payment method the customer will need to be transferred to the PayPal page.
There he will have to follow the instructions he will find on the specific website and then complete his order at the online store www.sotris.gr
12.1. Payment by deposit in a bank account
You can deposit the price of his order in the bank account of www.sotris.gr, which is indicated in the corresponding payment field.
In this case, his order will be processed, but will be completed by shipment, if his deposit appears (a process that usually requires 2-3 working days). If the customer has not made the deposit within 3 working days, the order will be canceled automatically.
In the reasoning of the deposit the customer must give the name and number of his order. In the above payment methods there is the possibility to choose the issuance of a retail or invoice receipt.
An invoice is issued to companies and freelancers, if they fill in the following information during their order: company name, activity, Tax ID, Tax Office, mobile and landline.

13. Purchase without Registration / Purchase as a Visitor
This website also allows purchases through the “Buy as a Guest” feature. This purchase method only requires the necessary details to process your order.

14. VAT
According to the current rules and the Greek and European legislation, all purchases made through this website are subject to Value Added Tax (VAT).
In this context and in accordance with the EU directives which amended Directive 2006/112/EC of the European Council of 28 November 2006 on the common system of value added tax and for its incorporation into national law the circular No. 2138/2021 of the Independent Public Revenue Authority (A.A.D.E.) has been issued, a new “union” limit of €10,000 is established, below which intra-Community distant sales of goods can be subject to VAT in the Member State of origin. Pursuant to the above, the applicable VAT rate in Greece (24%) will be applied to our intra-Community transactions and which (VAT) is included in the prices displayed on our website. In the rare case that the above limit of € 10,000 in each Member State is exceeded, then the consumer will be charged with VAT applicable in the country where he is.

15. Return Policy

15.1 Legal Right of Withdrawal

If you trade as a consumer, you can withdraw from the Contract (except in the case of any of the products of clause 15.2 below, where the right of withdrawal is not granted) within 14 calendar days without justification.
The withdrawal period expires after 14 calendar days from the day you or a third party designated by you, other than the carrier, acquired the physical possession or control of the products, or in the case of ordering more products after 14 calendar days have elapsed. from the day you or a third party designated by you, other than the carrier, acquired the physical possession or control of the latter product.
To exercise the right of withdrawal, you can either notify SOTRIS by mail to the address mentioned in term 2, or by calling 0030-210-8226568, or by sending an email to the address: either by writing on our contact form, expressing your decision to withdraw from this Agreement explicitly (eg by mail or letter). You can also use the withdrawal form shown in the Annex attached below, without this being required. To withdraw in time, all you have to do is send your communication regarding the exercise of the right of withdrawal before the deadline for withdrawal. As a consumer, you return the goods or transfer them to us, without undue delay and definitely within 14 calendar days from the day on which you announced your decision to withdraw from the contract in accordance with Article 3z of Law 2251/1994. The deadline is met if you send us back the goods before the expiration of the 14 calendar day deadline.
As a consumer, you are only charged with the direct cost of returning the goods.
The consumer is liable for any reduction in the value of the goods only as a result of the management of the goods other than that which is necessary for the determination of the nature, characteristics and operation of the goods.
If you withdraw from this Agreement, we will refund you without delay and in any case within 14 days from the day we were notified of the withdrawal, all payments we have received from you, not including delivery costs. The refund will be made using the same payment method you used for the original transaction. Subject to the above, we may, however, withhold the return or until we receive all the products back. You can return and deliver the products hand in hand to any SOTRIS store in Greece, without any delay and in any case no later than 14 days from the day you informed us of your withdrawal from this Agreement. It is considered that you have done this on time if you have given the products for shipment before the 14-day deadline has passed.
You will be charged with the direct costs of returning the products, unless you hand them in manually to any SOTRIS store in Greece.
You are responsible for any reduction in the value of the products as a result of their treatment that alters their nature, characteristics and functionality.

15.2 Other Return Rights Provisions

    You may not withdraw from the Contract when the item is any of the following products:
a. Products tailored to customer needs.
b. Music CDs / DVDs whose original packaging has been removed.
c. Sealed products, which are not suitable for return for health reasons, and which were opened after delivery.

Your right to withdraw from the Convention applies only to products returned in exactly the same condition in which you received them. No amount will be refunded if the product has been used after opening, if the product is not in exactly the same condition as delivered or if it has been damaged. Therefore, you need to take care of the proper care of the products while they are in your possession. You must return the products intact and in excellent condition using or including their original packaging, instructions and any other documents that may accompany the products (eg Invoice Receipt, Retail Certificate, marketing material or any other promotional material, etc.).
In any case, you must return the products together with the receipt you received upon delivery.
Upon withdrawal, the respective products must be returned as follows:

1. Returns to any SOTRIS store
You can return any product to any of the SOTRIS stores in Greece, which has the corresponding section and the product you wish to return. In this case, you must go to the store and provide with the product the receipt you received upon delivery.

2. Returns with courier company
If you choose to return a product through a courier company, you should contact us via our online contact form or by calling 0030-210-8226568 to inform us of your action so that we can be informed. position to organize the receipt of the product (s). You must return the product in the same package you received following the instructions described in the “RETURNS” section of this website.Please note that if you wish to return the goods to us in any other way (such as by charge of a consignee), we have the right to charge you for the direct costs we may incur for the receipt of the products in the manner him.After reviewing the product in detail, we will let you know if you are entitled to a refund, always if you have exercised your rights within the legal deadline and provided that all the goods that make up the parcel are returned intact and in excellent condition.
The refund will be paid as soon as possible and in any case within 14 days from the day you notified us of the withdrawal. Subject to the above, we may, however, withhold the refund until we have received all the products back.
Refunds will always be made in the same way as your purchase.
You are responsible for the costs and risk of returning the products to us, as described above.
If you have any questions, you can contact us via our online contact form either by phone 0030-210-8226568, or by email:info@sotris.gr

15.3 Defective Products Returns

In case you consider that the product you ordered does not comply, at the time of delivery, under the terms of the Agreement, you should contact us immediately via our online contact form, describing the product and its defect in detail, or by calling to us at 0030-210-8226568 and we will give you instructions for further action.
You can return the product to any of the SOTRIS stores in Greece, after contacting us, or deliver it to the courier company that we will send to your home. You must return the product along with the receipt you received upon delivery of the product.

We will carefully review the returned product and notify you via e-mail within a reasonable time if you are entitled to a refund or replacement (if any). Refunds or replacement of the product will be made as soon as possible and, in any case, within 14 days from the day we confirm you by e-mail or phone call that you are entitled to a refund or replacement of the defective product.In the event of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs you have incurred for the return of the product. Your money will be refunded in the same way that the payment was made at the time of purchase. Your legal rights under applicable law are not affected.

16. Discount Codes / Coupons and promotions
In the case of a discount coupon, the user must take into account that the discount coupons have a specific duration and are placed on the order completion page. A single discount coupon can be used for each order.
The various product offers displayed in this online store are valid until stocks are exhausted and only for the period specified for the promotion.

17. Liability and Disclaimer
Unless otherwise expressly specified in these Terms, our liability in respect of any product purchased through our Website is strictly limited to the purchase price of that product.
Without prejudice to the above, our liability is not excluded or limited to the following cases:
a. In the event of death or bodily injury due to our negligence
b. In case of fraud or fraudulent deception or
c. In any case where it would be illegal or unfair on our part to exclude or limit, or attempt to exclude or limit, our liability.
All product descriptions, information and material posted on this website are provided “as is” and without any further warranty, whether express or implied, except as provided by law. In this regard, if you trade as a consumer or user, we are obliged to deliver products that are in accordance with the Convention, taking responsibility for any non-compliance at the time of delivery. It is considered that the products are in accordance with the Convention when: a) they agree with the description and quality described by us on this website, b) are suitable for the purposes for which regular products of this type are used, and c) have the quality and performance that is normal in products of the same type and which is reasonably expected. To the maximum extent permitted by law, we waive any warranty other than those in favor of consumers and users who cannot be legally excluded.
Those provided for in this term do not infringe your rights as a consumer or user, nor your right to withdraw from the Convention.

18. Copyrights
You accept and agree that all copyrights, trademarks and all other copyrights relating to all content and content provided as part of the Website are at any time to us or to those who grant us their license of use. The use of this material is permitted by you only to the extent explicitly approved by us or its licensors. This does not prevent you from using this website to the extent necessary to make a copy of an order or the details of the Contract.

19. Viruses, Piracy and Other Electronic Crimes
You may not inadvertently use this website to implicitly transmit viruses, Trojan horses, worms, and other malware or other material that is malicious or technologically harmful. You may not attempt to gain unauthorized access to this website and its server, or to any other server, computer or database linked to our website. You undertake not to attack the website through denial of service attack or through distributed denial of service attack. Violation of this obligation may constitute a criminal offense under applicable law. Any such infringement will be referred to the competent prosecuting authorities with whom we will cooperate in order to disclose the identity of the electronic infringer. Similarly, in the event of such an infringement, your right to use this website will be terminated immediately. We do not take any responsibility for any loss or damage caused by an attack of denial of service, viruses or any other malicious software or technologically harmful material which may offend your computer, its components, data or any other material due to its use. of this website or of the downloadable material contained on this or similar material on another website to which this website refers.

20. Links on our Website.
Our website may contain links to other websites and sources provided by third parties.
These links are for informational purposes only, and the content of such websites or sources is by no means under our control. Therefore, we bear absolutely no responsibility for any loss or damage that may be caused by the use of such links.

21. Advertising
Https://www.sotris.gr is not responsible in any way for the visitor’s communication with the third-party service providers that advertise or are advertised on https://www.sotris.gr and for any commercial transaction that may arise. from the relationship between them.

22. Written Communication
Current legislation requires some of the information or updates we send you to be in writing. When you use our website, you agree that communication with us will take place mainly in electronic form. We will contact you by email or provide you with information by posting announcements on our website.
For contractual reasons, you agree to this electronic form of communication and acknowledge that all contracts, notices, information and other communications we provide to you electronically comply with any legal requirement under which this type of communication must be made in writing. This term does not infringe your legal rights.

23. Transfer of Rights and Obligations
The Convention between you and us is binding on both our respective franchisees and our issuers.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising from it, without our prior written consent. We reserve the right to transfer, assign, charge, subcontract or otherwise assign a Contract, or any of our rights or obligations arising out of it, at any time during the term of this Agreement. To avoid doubt, any such transfer, assignment, charge or other provision does not infringe your legal rights as a consumer nor does it void, diminish or otherwise limit any express or implied warranty we may have provided to you.

24. Events of Force Majeure
We will not be liable or liable for any impossibility of fulfilling or delaying the fulfillment of any of our obligations under a Contract which has been caused by events which are not subject to our reasonable control (High Violence Fact).
An act of force majeure is considered to be any act, event, impossibility of realization, omission or accident that is not subject to our reasonable control and includes specific (but not restrictive) the following:
Strikes or other trade union actions.
1. Social unrest, insurrection, invasion, terrorist attack or threat of terrorist attack, war (whether or not it has been declared) or threat or preparation for war.
2. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
3. Inability to use railways, ships, airplanes, motor vehicles or other public or private means of transport
4. Inability to use public or private telecommunications networks.
5. Acts, decrees, laws, regulations or government restrictions
6. Any strike, damage or accident of the ferry and postal services or other means of transport.
Fulfillment of our obligations under any Contract shall be deemed to be suspended for the period of the Force majeure and the time for fulfillment of our obligations shall be extended for a period equal to the duration of that period. We will make every reasonable effort to end the Force majeure event or to find a solution that makes it possible to fulfill our obligations under the Convention despite the Force majeure event.

25. Resignation of Rights
If at any time during the validity of a Contract we do not seek your strict fulfillment of any of your obligations under the Convention or any of these terms and conditions and / or if we fail to exercise any of the rights or means of treatment which we are entitled to under this Agreement or the Terms, this does not constitute our waiver of or restriction of those rights and means of treatment and does not relieve you of the obligation to comply. with these obligations.
Our waiver of an individual claim does not constitute a waiver of any similar claim in the future.
No resignation on our part by any of these Terms or by the rights and means of treatment we have from the Convention shall be deemed to be valid unless it is expressly stated that it is a waiver and notified in writing.

26. Partial Invalidity
If any competent authority determines that any of these Terms and Conditions of the Convention are invalid, unlawful or unenforceable in any way, those Terms or Conditions shall be separated to this extent from the other Terms and Conditions, which shall continue to apply. to the fullest extent permitted by law.

27. Full Agreement
These Terms as well as any document expressly referred to in them constitute the full agreement between the Contracting Parties with respect to the subject matter of each Agreement and replace any prior written or oral agreement, agreement or settlement between the Parties.
Both parties acknowledge that, for the purpose of concluding a Contract, none of the Parties relied on any statement, commitment or promise made by the other Contracting Party or implied orally or in writing in our negotiations before that Agreement, except unless otherwise expressly specified in these Terms.
No party may exercise any remedy in respect of any false statement made by the other party, either orally or in writing, before the date of each Contract (unless the false statement was made fraudulently) and the means of treatment on the other hand, it will only be allowed for any breach of the Convention, as provided in these Terms.

28. Right to Change these Terms
We reserve the right to review and amend these Terms at any time. At the time of ordering products from us or using this website, you are subject to our current policies and Terms, unless any modification of our specific Terms and Conditions is required or the Privacy Policy to be carried out by law or government authority, in which case any changes will also apply to orders that you have previously submitted for the changes.

29. Law and Jurisdiction
The use of our website as well as the Contracts for the purchase of products through it are governed by Greek law.
Any dispute arising out of or relating to the use of the Website or those Contracts is subject to the non-exclusive jurisdiction of the Greek courts.
If you enter into a contract as a consumer, this clause does not in any way infringe your legal rights.

30. Comments and Suggestions
Your comments and suggestions are always welcome. Please send us your comments and suggestions via our online contact form. If as a consumer you consider that your rights have been violated, you can address your complaints to us by sending an email to the address: info@sotris.gr with the aim of an out-of-court settlement.
In the same context, if the purchase between us has been made through our website, we inform you, as required by European Regulation 524/2013, that you are entitled to seek settlement of your consumer dispute with us through the online platform for out-of-court dispute settlement at http://ec.europa.eu/consumers/odr/