Without prejudice to exceptional circumstances, we will make every possible effort to complete your order for the product (s) listed in the Shipping Confirmation by the delivery date specified in the Shipping Confirmation or if no delivery date has been set, within the estimated period of time that appears when you choose a payment method, and in any case within the period prescribed by law for a maximum of 30 days from the date of Order Confirmation. However, delays may occur in cases such as product adaptation to customer requirements, depending on the delivery area or in unforeseen circumstances. If for any reason we fail to meet the delivery date, we will notify you and we will offer you the option to either continue the purchase by setting a new delivery date on our part, or to cancel the order with a full refund. Note, however, that we do not make deliveries on Saturdays and Sundays. For the purposes of these Terms, the “delivery” will be deemed to have taken place or the order will be deemed to have been delivered when you or a third party designated by you, other than the carrier, have acquired the physical possession or control of the products, which will be evidenced by the signature of the receipt of the order to the agreed delivery address.
1. Shipping and Cash on delivery Expenses
Regardless of the method of payment (by credit / debit card or cash on delivery), any cash on delivery costs are borne by the customer-buyer and are paid by the latter to the employee of the courier company upon receipt of the products.
Www.sotris.gr cooperates with the company GENIKI TAXYDROMIKI for the distribution of products in Greece, Cyprus, Bulgaria and Romania and with DHL for the distribution in the remaining EU member states.
GENIKI TAXYDROMIKI and DHL deliver on working days (Monday – Friday) from 9:00 a.m. to 5:00 p.m.
2. Time of Delivery
Shipping time varies depending on the member state of European Union in which the product(s) is to be shipped. Specifically:
Delivery time for orders shipped in Greece:
– Within Attica region: 2 – 5 working days
– Rest of Greece and remote areas: 3 – 6 working days
Delivery time for orders shipped in Cyprus, Bulgaria and Romania: 3 – 7 working days
Delivery time for orders shipped in the remaining EU member states: 5 – 8 working days
Shipping is free of charge within Greece, regardless of the size and weight of freight.
Shipping costs within Cyprus are 16 Euros (VAT included), regardless of the size and weight of freight.
Shipping costs within Bulgaria and Romania are 10 Euros (VAT included), regardless of the size and weight of freight.
Shipping costs within the remaining EU member states (Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden) are 14 Euros (VAT included), regardless of the size and weight of freight.
Shipping within all EU member states is free of charge for purchases over 300 Euros, regardless of the size and weight of freight.
The Cash on delivery service is free of charge, is available for purchases up to 500 € and only for orders shipped in Greece.
4. Receipt from our site
You can also receive your orders from our site without any shipping costs from the store that serves you, always depending on the stocks in the respective store and always after contacting the following addresses:
- 30, Anagnostopoulou str., Kolonaki, Athens
- 47, Kyprou & Grigoriou Lampraki str., Glyfada, Attica
- Kalo Livadi, Mykonos