Return Policy

1. Legal Right of Withdrawal

If you trade as a consumer, you can withdraw from the Contract (except in the case of any of the products of clause 2 below, where the right of withdrawal is not granted) within 14 calendar days without justification.

The withdrawal period expires after 14 calendar days from the day you or a third party designated by you, other than the carrier, acquired the physical possession or control of the products, or in the case of ordering more products after 14 calendar days have elapsed. from the day you or a third party designated by you, other than the carrier, acquired the physical possession or control of the latter product.

To exercise the right of withdrawal, you can either notify SOTRIS by mail to the address mentioned in term 2, or by calling 0030-210-8226568, or by sending an email to the address: info@sotris.gr, either by writing on our contact form, expressing your decision to withdraw from this Agreement explicitly (eg by mail or letter). You can also use the withdrawal form shown in the Annex attached below, without this being required. To withdraw in time, all you have to do is send your communication regarding the exercise of the right of withdrawal before the deadline for withdrawal. As a consumer, you return the goods or transfer them to us, without undue delay and definitely within 14 calendar days from the day on which you announced your decision to withdraw from the contract in accordance with Article 3z of Law 2251/1994. The deadline is met if you send us back the goods before the expiration of the 14 calendar day deadline.

As a consumer, you are only charged with the direct cost of returning the goods.

The consumer is liable for any reduction in the value of the goods only as a result of the management of the goods other than that which is necessary for the determination of the nature, characteristics and operation of the goods.

If you withdraw from this Agreement, we will refund you without delay and in any case within 14 days from the day we were notified of the withdrawal, all payments we have received from you, not including delivery costs. The refund will be made using the same payment method you used for the original transaction. Subject to the above, we may, however, withhold the return or until we receive all the products back. You can return and deliver the products hand in hand to any SOTRIS store in Greece, without any delay and in any case no later than 14 days from the day you informed us of your withdrawal from this Agreement. It is considered that you have done this on time if you have given the products for shipment before the 14-day deadline has passed.

You will be charged with the direct costs of returning the products, unless you hand them in manually to any SOTRIS store in Greece.

You are responsible for any reduction in the value of the products as a result of their treatment that alters their nature, characteristics and functionality.

2. Other Return Rights Provisions

You may not withdraw from the Contract when the item is any of the following products:

Products tailored to customer needs.
Music CDs / DVDs whose original packaging has been removed.
Sealed products, which are not suitable for return for health reasons, and which were opened after delivery.
Your right to withdraw from the Convention applies only to products returned in exactly the same condition in which you received them. No amount will be refunded if the product has been used after opening, if the product is not in exactly the same condition as delivered or if it has been damaged. Therefore, you need to take care of the proper care of the products while they are in your possession. You must return the products intact and in excellent condition using or including their original packaging, instructions and any other documents that may accompany the products (eg Invoice Receipt, Retail Certificate, marketing material or any other promotional material, etc.).

In any case, you must return the products together with the receipt you received upon delivery.

Upon withdrawal, the respective products must be returned as follows:

Returns to any SOTRIS store

You can return any product to any of the SOTRIS stores in Greece, which has the corresponding section and the product you wish to return. In this case, you must go to the store and provide with the product the receipt you received upon delivery.

Returns with courier company

If you choose to return a product through a courier company, you should contact us via our online contact form or by calling 0030-210-8226568 to inform us of your action so that we can be informed. position to organize the receipt of the product (s). You must return the product in the same package you received following the instructions described in the “RETURNS” section of this website. Please note that if you wish to return the goods to us in any other way (such as by charge of a consignee), we have the right to charge you for the direct costs we may incur for the receipt of the products in the manner him. After reviewing the product in detail, we will let you know if you are entitled to a refund, always if you have exercised your rights within the legal deadline and provided that all the goods that make up the parcel are returned intact and in excellent condition.

The refund will be paid as soon as possible and in any case within 14 days from the day you notified us of the withdrawal. Subject to the above, we may, however, withhold the refund until we have received all the products back.

Refunds will always be made in the same way as your purchase.

You are responsible for the costs and risk of returning the products to us, as described above.

If you have any questions, you can contact us via our online contact form either by phone 0030-210-8226568, or by email info@sotris.gr

3. Defective Products Returns

In case you consider that the product you ordered does not comply, at the time of delivery, under the terms of the Agreement, you should contact us immediately via our online contact form, describing the product and its defect in detail, or by calling to us at 0030-210-8226568 and we will give you instructions for further action.

You can return the product to any of the SOTRIS stores in Greece, after contacting us, or deliver it to the courier company that we will send to your home. You must return the product along with the receipt you received upon delivery of the product.

We will carefully review the returned product and notify you via e-mail within a reasonable time if you are entitled to a refund or replacement (if any). Refunds or replacement of the product will be made as soon as possible and, in any case, within 14 days from the day we confirm you by e-mail or phone call that you are entitled to a refund or replacement of the defective product.In the event of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs you have incurred for the return of the product. Your money will be refunded in the same way that the payment was made at the time of purchase. Your legal rights under applicable law are not affected.